Refund policy

Thank you for shopping with us.

Because we specialise in rare, unique, and out-of-production vintage items, all sales are final.

We do not accept returns, exchanges, or cancellations for change of mind or buyer errors.

1. SIZING AND VINTAGE VARIATIONS

Vintage tableware, glassware, and crystal series (such as WMF, Villeroy & Boch, or Rosenthal) were historically manufactured in multiple size increments that differ significantly from modern standards.

• Accurate Descriptions: We list exact dimensions—including height, rim diameter for every item.

• Buyer Responsibility: It is the buyer's responsibility to measure their existing collection prior to purchase to ensure a match. We do not accept returns or offer refunds if an item does not match your existing set due to a size variation that was correctly stated in our listing. 

2. EXCEPTIONS & ELIGIBILITY

  • Returns are strictly limited to instances where an item was significantly misrepresented in the listing description, or if the wrong item was sent.
    • You must contact us within 7 days of delivery to report an issue.
    • To be eligible for a return under this exception, items must be unused, unaltered, and in the exact vintage condition in which they were received.
  • Buyer Shipping Responsibility: In the event an approved return exception is granted, the buyer is responsible for paying all return shipping costs. Original shipping fees are non-refundable. 

3.  TRANSIT DAMAGE & AUSTRALIA POST CLAIMS

We take extraordinary care in packing our fragile vintage crystal and glassware using protective materials. However, if an item is damaged by the carrier during transit, we adhere strictly to Australia Post’s official compensation protocols. 

To successfully lodge a claim and receive a resolution, the following steps must be followed:

  1. Immediate Notification: You must contact us within 48 hours of your parcel being marked as "Delivered" by Australia Post.
  2. Provide Initial Photo Proof: Email or message us clear digital photographs of the damaged item itself, as well as the outer shipping box showing the shipping label clearly.
  3. Physical Post Office Assessment (Mandatory): Under Australia Post terms, the receiver must physically present the broken item, the original box, and all internal packaging materials to a corporate Australia Post outlet for a damage assessment.
  4. Do Not Discard Items: Do not throw away any broken glass, bubble wrap, or boxes. If items are discarded before Australia Post inspects them, your claim will be automatically denied.
  5. Resolution Payout: Once Australia Post processes the physical inspection and opens the official claim file, we will issue your refund or store credit immediately.