Shipping policy

Shipping & Local Pick-Up Policy

  • Eco-Friendly Packing: We make every effort to pack all our breakable items in recycled and environmentally friendly packaging to ensure they arrive to you safely.
  • Safe Transit: Protecting your fragile glassware so it arrives unbroken is our highest priority. Our shipping rates account for the protective materials needed to ensure your order is securely packaged and no damage is caused during transit.
  • Carrier: All orders are dispatched via Australia Post with secure tracking included.
  • Free Local Pick-Up (Lismore, NSW): If you would like to save on postage, local pick-up is available by appointment only in Lismore, NSW.
  • How Local Pick-Up Works:
    • Complete your order online with standard postage at checkout.
    • Send us a message immediately after purchase to organise a collection time.
    • Once your order has been physically collected, your postage charges will be refunded straight away

SHIPMENT PROCESSING TIME

  • All orders are processed within 3-7 business days. Orders are not shipped on Sundays or on holidays.
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipment of your order, we will contact you via email or phone.

ESTIMATED SHIPPING TIME

1-5 business days depending on location. If there is a significant delay in shipment of your order, we will contact you via email or phone.

DAMAGES + MISPLACED PACKAGES

Contact & file through shipping carrier, each package has up to $100 insurance included. If you have any questions please fill out our ‘contact us’ form. Please save all packaging materials & damaged good before filing a claim.

OVERSEAS BUYERS PLEASE MAKE CONTACT WITH US FIRST SO WE CAN QUOTE ON POSTAGE BEFORE YOU MAKE PURCHASE.

For United Kingdom Customers:

Orders shipped to the UK may be subject to Value Added Tax (VAT) and customs duties upon delivery. Please note:

  • VAT and customs charges are not included in your order total at checkout
  • These charges are determined by UK customs and are the responsibility of the recipient
  • You will be contacted by the carrier to arrange payment before delivery
  • The amount charged will depend on the value of your order and the type of products purchased
  • Refusal to pay these charges may result in your order being returned to us, and you may be responsible for return shipping costs

We recommend budgeting for approximately 20% VAT plus any applicable customs duties on your order value.